+ What are your delivery charges?
|Mainland UK||£3.99||1-2 days|
|Mainland UK*||£5.95||Next day|
|Isle of Scilly||£9.95||2 days|
|Scottish Islands||£9.95||2 days|
|Scottish Highlands||£9.95||2 days|
|Isle of Man||£9.95||2 days|
|Isle of Wight||£22.95||1-2 days|
|Northern Ireland||£9.95||2 days|
|Republic of Ireland||£9.95||2 days|
We currently do not deliver to any countries other than the above.
Taxes and Duties on International Orders
If you order product(s) for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the product(s) are destined. We and/or the Brand will not be liable for any breach by you of any such laws.
+ Will you inform me when my order has been shipped?
Yes. When your order is processed and dispatched from our warehouse, you will receive an email informing you that your parcel has been shipped. You may also be able to track the delivery of your order via our carrier’s website (dependent upon the destination we are shipping to).
+ How long should I allow for my parcel to reach me?
Our standard delivery within Mainland UK is between 1 and 2 days. Please note that adverse weather conditions can seriously impact these delivery times.
Next day delivery – order before 16.30 for next day delivery Monday – Friday.
We make every effort to deliver products within the above timescales, however delays are occasionally inevitable. If you do not receive your goods within the time quoted above, please contact customer services.
Please see table above for international delivery times.
+ Can you ship more than one order at the same time?
Unfortunately we cannot guarantee to ship separate orders at the same time as they may be processed at different times within our warehouse.
+ Can you ship different items from the same order to different addresses?
Unfortunately, we don’t have the facilities for this. All orders placed on this website will be delivered to your chosen delivery address.
+ Do I have to sign for my parcel?
Yes, a signature is required for all parcel deliveries from us. If it is convenient for you, consider having your parcel sent to your work address.
+ What happens if I am out when the carrier tries to deliver my parcel?
The carrier will try one further delivery to the address specified. If there is no-one available to sign for the parcel on the second occasion, you will be left a card to inform you where to collect your parcel.
+ My order has been delivered, but there are items missing.
We are sorry that you have item(s) missing from your order. We recommend reviewing your Order Confirmation email first as this will indicate the expected delivery date for each item if they are different. The next step would be to track your order online via the courier’s website, where applicable. If you have checked both of these and you still believe that there are item(s) missing, please contact our Customer Services team. Email us at firstname.lastname@example.org Mondays to Fridays 9am – 5pm (excluding Bank Holidays).
+ Once I have placed my order, can I change the delivery address?
Unfortunately we are unable to change the delivery address once the order has been processed.